Privacy policy

Privacy Policy

Last updated: April 21, 2026

Who We Are

Ryedical operates this store and website at ryedical.com (the "Services"). We are an Australian business selling 100% organic rye bran, and we take the privacy of our customers seriously. Our store is powered by Shopify.

If you have any questions about this policy, contact us at contact@ryedical.com or write to us at Suite 703, 3 Waverley Street, Bondi Junction NSW 2022, Australia.

What Personal Information We Collect

We collect personal information when you visit our website, place an order, create an account, sign up to our email list, or contact us. This includes:

  • Contact details — your name, email address, phone number, and delivery and billing address
  • Order and transaction information — the products you purchase, your order history, returns and cancellations
  • Payment information — payment card details processed securely through Shopify Payments. We do not store full card numbers
  • Account information — your username, password, and saved preferences if you create an account
  • Communications — the content of emails or messages you send us
  • Device and browsing information — your IP address, browser type, device identifiers, and how you navigate our website (collected automatically via cookies and similar technologies)

How We Collect It

We collect information:

  • Directly from you — when you place an order, sign up to our emails, create an account, or contact us
  • Automatically — through cookies and tracking technologies when you visit our website (see Cookies and Tracking below)
  • From service providers — such as Shopify, payment processors, and our advertising platforms
  • From third-party partners — such as social media platforms if you interact with our ads

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and returns
  • Send you order confirmations, shipping updates, and related transactional communications
  • Respond to your customer service enquiries
  • Send you marketing emails if you have opted in (you can unsubscribe at any time)
  • Show you relevant advertising on Facebook, Instagram, and other platforms
  • Understand how visitors use our website so we can improve the experience
  • Detect and prevent fraud and protect the security of our store
  • Comply with our legal obligations

Cookies and Tracking Tools

Our website uses cookies and similar technologies to understand how visitors use our site and to support our advertising. The tools we use are:

  • Google Tag Manager — a tag management platform that deploys and manages the tracking tools listed below
  • Google Analytics 4 — collects anonymised data about site visits and user behaviour to help us understand and improve our website. Google Privacy Policy
  • Meta Pixel — used to measure the performance of our Facebook and Instagram advertising, and to show relevant ads to people who have visited our site. Meta Privacy Policy
  • The Trade Desk — used for programmatic display advertising and retargeting across third-party websites and apps. The Trade Desk Privacy Policy

These tools may use cookies stored on your device to collect information about your browsing activity. If you are located in a jurisdiction with specific data protection requirements — such as the European Economic Area or California — additional rights may apply (see Your Rights below).

Who We Share Your Information With

We do not sell your personal information. We may share it with:

  • Shopify — our ecommerce platform, which processes your data to power the store. Shopify Privacy Policy
  • Payment processors — to securely handle your payment transactions
  • Shipping and fulfilment providers — to deliver your orders
  • Advertising and analytics platforms — Google, Meta, and The Trade Desk, as described above, to measure and deliver advertising
  • Other service providers — who help us operate our business (IT, cloud storage, customer support), under confidentiality obligations
  • Law enforcement or government agencies — where required by law, or to protect our legal rights

If Ryedical is acquired, merged, or sold, your information may be transferred to the new entity as part of that transaction.

Our Relationship with Shopify

Our store is hosted by Shopify. Shopify processes your personal information as part of providing us with the tools to run our store, and may combine this with data from your interactions with other Shopify merchants to improve their platform. Where Shopify processes your data for their own purposes, they are responsible for that processing. You can learn more and exercise your rights at the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Email Marketing

If you sign up to our email list, we will send you product updates, recipes, and promotional offers. You can unsubscribe at any time by clicking the unsubscribe link in any email. Unsubscribing from marketing does not affect transactional communications related to your orders.

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Data Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of internet transmission is completely secure.

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, maintain your account, comply with our legal obligations, and resolve any disputes.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies before providing any personal information.

Your Rights

Depending on where you live, you may have rights over your personal information, including the right to:

  • Access the information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request a copy of your information in a portable format
  • Opt out of marketing communications

To exercise any of these rights, contact us at contact@ryedical.com. We may need to verify your identity before processing your request.

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

We are an Australian business. Your personal information may be transferred to and stored by our service providers in other countries, including the United States. Where this occurs, we take steps to ensure appropriate protections are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

Email: contact@ryedical.com Post: Suite 703, 3 Waverley Street, Bondi Junction NSW 2022, Australia